Customer Care


Email AWE


Call AWE



Live Chat with AWE

Mon-Sun 9am-6pm EST




What payment methods can I use?

AWE accepts all major credit cards; you may also remit payment via debit card.

What if I need extra help or advice about my purchase?

Please contact us at any time via email at, by calling 844-609-8926, or by using our Intercom chat in the bottom right-hand corner of your screen.

Do you offer discounts to first time customers?

Yes, please sign up for our email list via the footer of our website to receive a 10% discount code for your first AWE purchase.

Can I cancel my order once it has been placed?

Orders may be canceled anytime within 24 hours of placement. Unfortunately, this does not apply to any engraved pieces or special orders and custom orders, which can’t be canceled because they’re one of a kind.

Will I be charged sales tax on my purchase?

AWE only charges sales tax on orders shipped to addresses in Minnesota (7.5%).

How much of AWE proceeds go to charity?

10% of all proceeds go to a charity of your choice. Choose your charity at checkout! Learn more about our incredible charity partners here.

How do I redeem a gift card or promotion code?

You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

Will my AWE purchase be gift-wrapped?

All AWE gifts come in our luxurious custom packaging.


Where are AWE pieces made?

We source various components of our products from Italy, Turkey, and India and hand-make our Goddess Coin pendants here in New York City. Core to our company's values is paying equal and fair wages for women and men, providing proper health care for all those involved in the AWE product cycle, and treating our environment with care. Our manufacturing partners meet all Department of Environmental Protection (DEP) certifications pertaining to employee health as well as environmental consciousness during all manufacturing and disposing of waste. Our manufacturers also comply with the Fair Labor Association (FLA) workers protection standards to ensure a safe environment for all employees.

Is AWE jewelry made of responsibly sourced materials?

We are proud to produce our products out of ethically sourced materials, including non-conflict precious metals and diamonds. Our diamonds are sourced through suppliers that adhere to the Kimberley Process and the World Diamond Council's System of Warranties, preventing the distribution of conflict diamonds.

Will my AWE jewelry tarnish or will the gold vermeil wear off?

With proper care, your AWE jewelry will last for generations. We use only solid sterling silver as the base of our vermeil jewelry, which is much more durable than the brass or nickel used by other brands. In addition, we use a minimum 3-micron coat of 14k yellow gold to ensure longevity, which distinguishes us from common vermeil plating done at 2.5 microns (vermeil jewelry by definition must be at least 2.5 microns of gold on top of solid sterling silver. Anything else is gold plated or gold filled). To learn more about ways to maximize the lifespan of your AWE jewelry, please see the Care and Repair FAQ section below.

Which pieces can be engraved?

We offer complimentary engraving on all of our Essential Engravables collection.

Do you do custom orders?

Yes! We want to make your AWE dream a reality. Please email with any customization requests.

Is the jewelry hypoallergenic and nickel free?

Yes, our jewelry is hypoallergenic and nickel free, and is made of only sterling silver, 14k gold, and precious gemstones. To date we have not had a single customer complain about any negative skin interactions with our jewelry.

Can I order AWE in solid gold?

Yes, we are happy to produce any of our pieces in solid 14k gold. To place a custom order, please email

How do I know which size bracelet or ring to order?

For each of our bracelets and rings we’ve included a convenient size guide next to the size dropdown on each product page. Click the question-mark icon to open the size guide.


What shipping options are available on

AWE is pleased to offer complimentary shipping and returns on all orders shipped within the U.S. All of our products are shipped by USPS. Items should arrive within 4 to 5 business days. We offer express 2 day and overnight shipping: additional fees will apply.

How can I follow the status of my delivery?

AWE will send you a shipping confirmation email with a tracking number when your gifts have shipped.

Can I ship my order to an International location?

Yes, we will gladly ship to any country in the world for a flat rate of $40, which includes all customs duties and shipping fees. Please select your country of choice during checkout.


    What is your return policy?

    We want you to be completely in AWE of your purchase. If for any reason you are not satisfied, we will gladly accept items for exchange or merchandise credit. The item must be returned in new condition within 30 days, and accompanied by your order confirmation. We are happy to issue a full refund on items returned within 15 days of receipt. Please allow up to 10 business days once your return has been received for your credit to appear on your statement.

    How can I make returns or exchanges?

    To make a return or exchange, please email with your order number and we will furnish you with a printable shipping label and instructions. Please note that returned merchandise should include all AWE packaging.

    Can I exchange an item I just received for a different item on your site?

    Please allow 10 business days for returns and exchanges to be processed.

    How long does it take to process returns?

    We will gladly accept items for exchange, so long as they are returned unworn within 30 days of purchase, and accompanied by a receipt. Please allow 10 business days for your exchange to be processed.


How do I care for my AWE jewelry?

With proper care, AWE jewelry can be enjoyed for generations. Air pollutants, dust, perspiration, perfumes, lotions and other natural elements can dull the appearance of gemstones or precious metals. Because of this, it is always good practice to wipe down your jewelry with a cotton cloth after wear. Use a professional jewelry polishing cloth to restore your jewelry’s luster, especially in the case of sterling silver, which can tarnish over time.

How should I store my AWE jewelry?

When not in use, store your jewelry in your AWE gift box or leatherette pouch.

How can I get an item repaired?

If you should experience a need for repair on any AWE jewelry, please email Please reference your Name, Order Number and Repair Issue. You will be provided a Repair Authorization Number, which must be clearly labeled on the package. AWE will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. AWE does not accept returns on any merchandise that has been worn.


Can I include a personalized gift message with my purchase?

Yes, you will be prompted to include a personalized gift message during checkout. Your message will be hand-written on the round AWE note card included with your purchase.

How do I purchase an AWE gift card?

AWE e-gift cards are for sale on the GIFTS category page within the SHOP section of our site. You may choose any desired amount and your e-gift card will be emailed to your desired recipient.

How do I redeem a gift card or promotion code?

You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.


Email AWE


Call AWE



Live Chat with AWE

Mon-Sun 9am-6pm EST

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The thing I value most in life is:

Family and loyalty

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