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Questions?

For general inquiries or customer service, please submit a request and we'll get back to you as soon as we can.

Wholesale inquiries can be sent to wholesale@aweinspired.com

Frequently Asked Questions

Have questions about an order?

You can check your order status HERE. If you need further assistance, please submit a request and our Customer Care team will get back to you.

When will my order ship?

Awe Inspired orders are processed with care by our team. Most orders ship within 3–5 business days (Monday–Friday, excluding holidays). During high-volume periods, processing may take an additional 2–3 business days. Once your order ships, you’ll receive a confirmation email with tracking details.

What payment methods can I use?

We accept all major credit cards, plus Apple Pay, Google Pay, Klarna, Afterpay, JCB, PayPal Express, and Shop Pay.

What is your price adjustment policy?

Product prices are subject to change at any time. Because prices reflect current promotions, costs, and availability, we’re unable to offer price adjustments on past orders.

How do I redeem a gift card or promotion code?

Enter your gift card or promo code at checkout before completing your order. Only one promo code may be used per order, and some items (including Solid Gold pieces) may be excluded — the code details will note any exclusions.

What shipping options are available?

We offer free standard shipping on all U.S. orders of $150+. Goddess Circle members enjoy free shipping on every order. Domestic orders typically arrive within 3–5 business days from the date shipped. Two-day and overnight shipping options are available at checkout. Expedited shipping shortens transit time, not the time it takes us to process your order.

If you need your order by a specific date, please submit a request after placing your order and we will do our best to accommodate.

Do you ship internationally?

Yes - and we’ve made it effortless. We ship to over 100 countries with free international shipping, powered by our partner Global-e:

• Prices in your local currency - choose your country in the switcher to shop in your own currency.

• Duties & taxes included for most destinations (UK, EU, Australia, and more) - no surprises on delivery. For the few destinations where duties are collected on delivery, we show it clearly at checkout.

• Free, easy international returns within 14 days - prepaid label, no extra cost.

• Typical delivery - standard shipping arrives in about 2–3 weeks; expedited (available at checkout) in about 1–2 weeks. Your estimated window is shown at checkout by destination.

Submit a request for further assistance.

Are duties and taxes included at checkout?

For most international destinations — including the UK, the EU/EEA, Canada, Australia, New Zealand, Switzerland, Norway, Japan, Singapore, Hong Kong, Mexico, and the Gulf — duties and import taxes are included in the price you see, so there are no surprises on delivery: the price at checkout is the price you pay. For some destinations, local duties or taxes are collected on delivery instead; whenever that applies to your order, we’ll show it clearly at checkout before you pay.

How can I follow the status of my order?

You can track your order HERE. Once your order ships, you’ll receive an email with a USPS, DHL, or UPS tracking number, and you can check status anytime on our order-status page.

Do I need to sign for my 14k solid gold order?

Yes. To ensure your order arrives safely, all solid gold pieces are shipped with full-value insurance and require a signature upon delivery.

My order is missing, lost or stolen? What can I do?

Please wait 2 business days after your order is marked delivered, as packages do sometimes arrive within this window.

If you purchased Order Protection at the time of checkout, you may file a shipping claim HERE.

If you didn’t add Order Protection, Awe Inspired isn’t responsible for lost, missing, or stolen packages, so please make sure your address is accurate and secure at checkout.

What is your return policy?

We offer free returns within 14 days of delivery - a full refund or a free exchange, no questions asked. Items must be returned in new, unworn condition with all original Awe Inspired packaging. If your piece arrived with a clear security sticker, it must remain in its original position and untampered with; returns with removed or altered stickers will be denied. Special Order and Final Sale items aren’t eligible for return or exchange (a manufacturing defect is the only exception - see our warranty).

How do I start a return or exchange?

Start your return or exchange at HERE using your order number and the email or ZIP code from your order. We’ll email you a free prepaid return label. Once we receive your item, please allow 3–5 business days for inspection and processing, then an additional 1–2 business days for a refund to appear on your statement. Exchanges ship once your original item is received, and store credit is issued as a gift card by email. Prefer help? Submit a request and we’ll set it up for you.

How do international returns work?

International returns are free and easy, too. Start within 14 days of delivery and we’ll provide a prepaid return label at no cost. International orders can be returned for a refund or store credit (exchanges aren’t available on international orders). Any duties and taxes paid on your order aren’t re-charged when you return an item, and Canadian customers receive a full refund of the duties and taxes paid on returned orders.

Can I cancel my order? (EU/EEA — Right of Withdrawal)

If you’re ordering from the EU or EEA, you have the right to withdraw from your purchase within 14 days of receiving it — no reason needed. To start, complete our withdrawal form at HERE. If your order hasn’t shipped, we’ll cancel and refund it in full; if it’s on its way, return your piece within 14 days of letting us know (returns are always free) and we’ll refund your order in full, including standard shipping. This right is in addition to our standard 14-day returns.

How do I care for my Awe jewelry?

To protect your jewelry, avoid contact with perfume, lotion, and water whenever possible - just as you would with solid gold. Gently polish with the cleaning cloth included in your order, and store in a dry, cool place. With the right care, your pieces will last for many years.

Can I wear it every day?

Yes. Our jewelry is designed for everyday wear. 14k gold vermeil and sterling silver are durable, but like all fine jewelry they do best with a little care and attention.

What is gold vermeil, and how is it different from gold-plated jewelry?

Gold vermeil is a thick layer of 14k gold bonded to a base of solid sterling silver. Unlike gold-plated jewelry - a thin layer of gold over brass or steel - vermeil has the weight, richness, and durability of fine jewelry, and holds up beautifully with proper care.

Will Awe Inspired jewelry tarnish or turn my skin green?

No. Our jewelry is made only with precious metals like sterling silver and 14k gold vermeil - never cheap base metals that flake, tarnish, or discolor skin. Our pieces are hypoallergenic and made to last.

Why is Awe jewelry more expensive than other brands I see online?

We use higher-quality materials and traditional craftsmanship: solid sterling silver, thick 14k gold vermeil, and natural gemstones. Each piece is designed in-house and made by skilled artisans - you’re investing in real craftsmanship and ethically sourced materials, not just the look.

Where is your jewelry made?

Our designs begin in Los Angeles and are brought to life by expert jewelers in Thailand, Italy, and the United States - long-time partners who specialize in fine jewelry and share our commitment to quality and responsible production.

What makes your materials “ethical”?

We work only with partners who meet high standards for labor practices and environmental care, and our gemstones are sourced through trusted suppliers who prioritize transparency and sustainability. Our founder, Jill Johnson, has spent decades building these relationships.

Are your gemstones real?

Yes. We use only genuine natural gemstones - never glass, resin, or synthetic stones. Each stone is chosen for its natural beauty and symbolic significance.

Do your products come with a warranty?

Yes - every piece is backed by our craftsmanship warranty against manufacturing defects. Orders placed on or after March 23, 2026 carry a lifetime warranty from the date of purchase; orders placed before that date carry a 2-year warranty from the date of purchase. If your piece has a manufacturing defect, we’ll make it right - submit a warranty claim HERE with your order number and clear photos.

Covered: manufacturing defects such as broken clasps from faulty construction, loose or improperly set stones, soldering defects, and premature plating peeling or flaking.

Not covered: lost or stolen items, normal wear and tear (scratches, dents, tarnishing, fading plating), accidental damage, improper storage or exposure to water/perfume/lotion/chemicals, and third-party repairs.

Can my 14k solid gold piece be repaired?

Yes — repairs are available for 14k solid gold pieces. Please submit a request for further assistance with your order number and a description of what needs repair, and our team will follow up with next steps.

What is the Goddess Circle?

The Goddess Circle is our membership program. For $40/month you get $40 in store credit, 10% off every order, free shipping, and exclusive gifts — and your first month is free with any purchase, plus $40 in welcome store credit just for signing up. Join when prompted at checkout, and pause, skip, or cancel anytime. Each credit is valid for 12 months from the date it’s added to your account, and cancelling doesn’t forfeit credits you’ve already earned. The Goddess Circle is available to U.S. customers only.

What is Klarna?

Klarna and Awe Inspired have partnered to provide pay in installment options for Awe Inspired shoppers. More information is available on Klarna's website.

How does pay in 4 interest-free installments work?

Pay in 4 interest-free installments with Klarna, offers you short-term installments that let you spread out the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more about Klarna's payment methods on Klarna's website.

I returned my pay in 4 interest-free installments purchase, what happens next?

Klarna applies the return credit to your outstanding balance and refunds any excess back to your original payment method; your remaining payments are adjusted accordingly.

I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?

Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.

Is there a late fee for pay in 4 interest-free installments?

If a payment fails, Klarna may charge a late fee of up to $7 per missed installment, and will email you before charging so you can update your payment method. The total of any late fees on an order will never exceed 25% of the order value at the time of purchase.

Will using Klarna impact my credit score?

Using Pay in 4 generally doesn’t impact your credit score - Klarna performs only a soft check to approve Pay in 4. For full details, see Klarna’s website.

I'm not in the United States. Can I use Klarna?

Klarna is only available to users with shipping and billing addresses in United States at this time.

How do I contact Klarna?

You can reach Klarna’s Customer Service team by phone at 844-KLARNA1 (844-552-7621) between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Visit Klarna's Customer Service page for additional information.

What is Afterpay?

Afterpay lets you split your purchase into 4 interest-free payments over 6 weeks,and is available on U.S. orders at checkout. Learn more on Afterpay’s website.

How does Afterpay work?

You pay 25% at checkout and the remaining three payments automatically every two weeks. There’s no interest and no fees when you pay on time.

How do I use Afterpay?

Fill up your Awe Inspired cart with your favorite pieces. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register or sign in and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order - it’s that easy. Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000.

Are there extra fees when I use Afterpay?

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

Where can I find out more about Afterpay?

For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014.

Is there a minimum that I must spend in order to use Afterpay?

Your cart must exceed $35 in order to use Afterpay at checkout.

Is there a limit to how much I can spend on a single transaction using Afterpay?

Yes, your bag value must be between $35 and $1,000 to use Afterpay with Awe Inspired. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and Awe Inspired are committed to responsible spending and not all orders will be approved.

Can I use Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.

Is there a minimum age requirement for using Afterpay?

Afterpay is only offered to customers over the age of 18.

What products are not eligible for purchase using Afterpay?

Afterpay is not available on purchases of gift cards or e-Gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

How does the payment schedule work?

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Will I be notified when a payment is due?

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

Can I pay early?

You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."

What if I can’t pay an Afterpay installment?

If you do not make a payment when due or funds are unavailable, you will be charged a $8 late payment fee. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For more information, visit the Afterpay Payment Purchase Agreement.

Can I move or change payment due dates for an order?

To request an adjusted payment schedule, contact Afterpay’s Customer Service team and the team will review your account to determine eligibility. Not all requests can be accommodated. Contact details are below.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping time frames like any other order from Awe Inspired. Please see the shipping section above for more information.

How do I return or exchange an item purchased using Afterpay?

Afterpay returns follow our standard return process. Please visit our returns & exchanges page on how to return items. Please note, refunds for Afterpay will first be refunded from Awe Inspired to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.

Can I edit or modify my order after placing it?

Once Afterpay has approved an order, additional items cannot be added. Awe Inspired is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.

I returned my Afterpay purchase - what happens next?

Once we process your return, we notify Afterpay and your payment plan is updated. If you’ve already made payments, any amount owed back to you is refunded through Afterpay.

I returned part of my Afterpay purchase - how does that affect my payments?

Afterpay adjusts your payment plan to your new order total. If you’ve already paid more than the new total, the difference is refunded to you through Afterpay.

Will using Afterpay affect my credit score?

Using Afterpay’s Pay in 4 doesn’t affect your credit score — Afterpay performs only a soft check. For full details, see Afterpay’s website.

Contact Afterpay

Here are the best ways to get in touch:
Email: merchantadminUS@afterpay.com

Phone: 855-289-5766
Standard hours: 7AM - 4PM PST, Monday-Friday

Wholesale inquiries can be sent to wholesale@aweinspired.com

What personal information do you collect, and how do you use it?

We collect the details you share when you shop, create an account, or sign up for our emails - like your name, contact info, shipping address, and order history - so we can fulfill your order, support you, and (if you’ve opted in) send you pieces and stories we think you’ll love. We don’t sell your personal information for money. For the full picture, see our Privacy Policy.

How can I access, correct, or delete my personal data? (EU/EEA & UK)

You have the right to ask what personal data we hold about you, to correct it, or to have it deleted at any time. Just email privacy@aweinspired.com and we’ll confirm your request and respond within 30 days.

Do you sell or share my personal information? (California / CCPA)

We don’t sell your personal information for money. Our advertising partners (like Meta and Google) do use cookies and pixels in ways that California’s CPRA treats as “sharing” for targeted advertising. California residents can opt out of this sharing - and ask us to disclose, correct, or delete their personal information - using the “Do Not Sell or Share My Personal Information” link in our footer or by emailing privacy@aweinspired.com. We respond within 30 days.

Who is Wyllo (formerly NoFraud):

Wyllo is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/call/text message from Wyllo to confirm a transaction?

You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. Wyllo wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?

After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

Will Wyllo ever ask me for my personal information?

NoFraud will never ask you for your full credit card number, social security number or any other personal information.

Will my order be delayed?

In most cases, as soon as your response is received, your order will be released for processing.

I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.