What is Afterpay?

Afterpay lets you split your purchase into 4 interest-free payments over 6 weeks, and is available on U.S. orders at checkout. Learn more on Afterpay’s website.

How does Afterpay work at Awe Inspired?

Afterpay lets customers split purchases into four interest-free installments, billed every two weeks (0% interest, no fees when paid on time). At checkout, select Afterpay, then register or log in with a Visa or Mastercard. Afterpay currently requires a US billing address, US card, and US mobile number, and approves each purchase with a soft check that doesn’t affect your credit score.
Eligible order amounts are determined by Afterpay per shopper at checkout
rather than a fixed store minimum or maximum.

How do I use Afterpay?

Fill up your Awe Inspired cart with your favorite pieces. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register or sign in and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order - it’s that easy. Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000.

Are there extra fees when I use Afterpay?

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

Where can I find out more about Afterpay?

For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014.

Is there a minimum or maximum order amount for Afterpay?

There’s no fixed store minimum or maximum — Afterpay approves each order at checkout with a soft credit check, so your eligible amount is set by Afterpay per shopper. Very small orders may not qualify.

Is there a limit to how much I can spend on a single transaction using Afterpay?

Yes, your bag value must be between $35 and $1,000 to use Afterpay with Awe Inspired. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and Awe Inspired are committed to responsible spending and not all orders will be approved.

Can international customers use Afterpay? No — Afterpay currently requires a US billing address, a US Visa or Mastercard, and a US mobile phone number.

Is there a minimum age requirement for using Afterpay?

Afterpay is only offered to customers over the age of 18.

What products are not eligible for purchase using Afterpay?

Afterpay is not available on purchases of gift cards or e-Gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

How does the payment schedule work?

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Will I be notified when a payment is due?

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

Can I pay early?

You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."

Are there late fees with Afterpay?

Yes — up to $8 per missed installment after a 10-day grace period, and total late fees on an order are capped at 25% of the order value (or $68, whichever is less).

Can I adjust my Afterpay payment schedule?

Contact Afterpay’s Customer Service team directly (855-289-5766, Mon–Sat 5am–5pm PST); not all requests can be accommodated.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping time frames like any other order from Awe Inspired. Please see the shipping section above for more information.

How do I return or exchange an item bought with Afterpay?

Afterpay and Klarna purchases follow Awe Inspired’s standard return process — items can be returned or exchanged within 14 days of delivery through our returns portal at claims.aweinspired.com/start. Exchanges are handled the same as any other order. For refunds, the amount is applied to your outstanding installment balance first, with any excess returned to your original payment method through Klarna or Afterpay (rather than as cash).

Can I edit or modify my order after placing it?

Once Afterpay has approved an order, additional items cannot be added. Awe Inspired is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.

I returned my Afterpay purchase - what happens next?

Once we process your return, we notify Afterpay and your payment plan is updated. If you’ve already made payments, any amount owed back to you is refunded through Afterpay.

I returned part of my Afterpay purchase - how does that affect my payments?

Afterpay adjusts your payment plan to your new order total. If you’ve already paid more than the new total, the difference is refunded to you through Afterpay.

Will using Afterpay affect my credit score?

Using Afterpay’s Pay in 4 doesn’t affect your credit score — Afterpay performs only a soft check. For full details, see Afterpay’s website.

Contact Afterpay

Here are the best ways to get in touch:
Email: merchantadminUS@afterpay.com

Phone: 855-289-5766
Standard hours: 7AM - 4PM PST, Monday-Friday