Frequently asked questions
Have questions about an order?
Contact email@example.com to check the status of your order or for any outstanding questions. Please include your order confirmation number so that we may better assist you.
What payment methods can I use?
Awe accepts all major credit cards, as well as the following: Apple Pay, Google Pay, Klarna, JBC, PayPal Express and Shopify Pay.
How do I redeem a gift card or promotion code?
You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.
What shipping options are available
Awe is pleased to offer free shipping on all U.S. orders of $100+ and Free returns on all U.S. orders. Domestic orders should arrive within 7 to 10 business days from the day they are shipped. Two-day and overnight shipping are also available within the U.S. and are available at checkout. Please note, it is possible that shipping delays may occur on outbound orders as a result of COVID-19 as shipping services are overwhelmed with the volume of packages moving through their networks.
Do you ship Internationally?
Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Awe Inspired to provide the best possible user experience to our international customers.
Please select the destination in the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
Are duties and taxes included at checkout?
Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if they are not already included in the product price. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.
How can I follow the status of my order?
Once your order has shipped, you will receive an email with a USPS, DHL or UPS tracking number.
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
Care & Repair
How do I care for my Awe jewelry?
We hope you love your Awe jewelry for generations. In order to protect it, we recommend using your Awe polishing cloth to clean your piece regularly as elements such as air pollutants, dust, perspiration, perfumes, lotions, hairspray, make-up, sun tan lotion, deodorant, body oils and other natural elements can dull the appearance of gemstones and precious metals .
Please avoid the following which can cause damage to the piece:
Do not use jewelry cleaner
Do not use soap or any other cleaning agents
Do not wear your jewelry while bathing, showering, or swimming
Do not expose your jewelry to salt water or chlorine
Do not use a polishing cloth containing any rouge
How should I store my Awe jewelry
When not in use, store your jewelry in your Awe gift box or pouch.
How can I get an item repaired?
If you should experience a need for repair on any Awe jewelry, please email firstname.lastname@example.org. Please reference your Name, Order Number and Repair Issue. Awe will repair at no charge any breakage caused by manufacturer defect within 365 days of receipt of purchase. Repairs needed after 365 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.
NOTE: ALL SALE ITEMS ARE FINAL SALE
What is your return policy?
We want you to be completely in awe of your purchase. If for any reason you are not satisfied, we will gladly accept items for a refund. Full refunds are not guaranteed and are subject to our review. For a full refund to be granted, the item(s) must be returned with all original packaging in new, unworn condition within 30 days and accompanied by your order number. If your Awe jewelry has a clear security sticker attached, it must be returned with the sticker unmoved and in its original position. We reserve the right to deny any returns where the security sticker has been removed or tampered with. Once the return is received, please allow 14 business days for the return to be reviewed and processed. From the date a return is processed, it may take up to 10 business days for a credit to appear on a bank statement. Engraved orders are non-returnable.
How can I make returns or exchanges?
For US returns or exchanges, please email email@example.com with your name, order number and the reason for your return and we will email you a printable USPS shipping label and instructions. Please note that exchange requests must be made within three days of your order’s receipt. Both exchanged and returned items must be in new, unworn condition. Both returned and exchanged items should include all Awe packaging.
For returns or exchanges outside of the US, there will be a flat fee per country. This will be deducted from your refund amount. Please email firstname.lastname@example.org with your name, order number and the reason for your return and we will email you the return details and label.
Sale pieces and engraved items are final sale.
Can I exchange an item I just received for a different item on your site?
We will gladly accept items for exchange, so long as the items are returned in new, unworn condition and the request for an exchange is placed within 3 days of receipt. Engraved orders cannot be exchanged. Please allow 14 business days for your exchange to be processed. However, due to the current global situation, this time frame may be extended to 30 business days.
What is your product warranty policy
We want you to be absolutely in Awe of our designs. For 1-year from the date of purchase, we will gladly repair or replace your piece if any damage to the material or the workmanship of the jewelry occurs. If you experience a need for jewelry repair, please email email@example.com with your name, order number, and a description of your repair issue. We are confident in the quality of our product, hence the 1-year coverage. The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or earring post, or broken chain), improper use or storage of your jewelry or any modification to your piece done by a third party outside of Awe Inspired.
Products & materials
Where are Awe pieces made?
We source various components of our products from Thailand, Italy, Turkey, and China and are designed in Los Angeles, CA by our in-house team. Core to our company's values is paying equal and fair wages for women and men, providing proper health care for all those involved in the Awe production cycle, and treating our environment with care. Our manufacturing partners meet all Department of Environmental Protection (DEP) certifications pertaining to employee health as well as environmental consciousness during all manufacturing and disposing of waste. Our manufacturers also comply with the Fair Labor Association (FLA) workers protection standards to ensure a safe environment for all employees.
Is Awe jewelry made of responsibly sourced materials?
We are proud to produce our products out of ethically sourced materials, including non-conflict precious metals and diamonds. Our diamonds are sourced through suppliers that adhere to the Kimberley Process and the World Diamond Council's System of Warranties, preventing the distribution of conflict diamonds.
Is the jewelry hypoallergenic and nickel free?
Yes, our jewelry is hypoallergenic and nickel free, and is made of only sterling silver, 14k gold, and precious gemstones.
Can I order Awe in solid gold?
Yes, select Goddess coins are available in solid 14k white or yellow gold. Shop solid gold here.
The Goddess Circle Loyalty Program
Have questions about The Goddess Circle? Please see the FAQ here.
Wholesale inquiries can be sent to firstname.lastname@example.org.
What is Klarna?
Klarna and Awe Inspired have partnered to provide pay in installment options for Awe Inspired shoppers. More information is available on Klarna's website.
How does pay in 4 interest-free installments work?
Pay in 4 interest-free installments with Klarna, offers you short-term installments that let you spread out the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more about Klarna's payment methods onKlarna's website.
I returned my pay in 4 interest-free installments purchase, what happens next?
Klarna will refund any payments already made back to the original payment method.
I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?
Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.
Is there a late fee for pay in 4 interest-free installments?
If a payment fails, Klarna may charge a late fee of up to $7 per installment. Klarna will send an email notification if payment fails with instructions to update your payment method before charging the late fee.
Will using Klarna impact my credit score?
Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at Awe Inspired.
I'm not in the United States. Can I use Klarna?
Klarna is only available to users with shipping and billing addresses in United States at this time.
How do I contact Klarna?
You can reach Klarna’s Customer Service team by phone at 844-KLARNA1 (844-552-7621) between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Visit Klarna's Customer Service pagefor additional information.
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to buy their jewelry now and pay later in four equal installments, made every 2 weeks, without any interest.
How do I use Afterpay?
Fill up your Awe Inspired cart with your favorite pieces. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register or sign in and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order -- it’s that easy
Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000.
Are there extra fees when I use Afterpay?
Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.
Where can I find out more about Afterpay?
For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014.
Is there a minimum that I must spend in order to use Afterpay?
Your cart must exceed $35 in order to use Afterpay at checkout.
Is there a limit to how much I can spend on a single transaction using Afterpay?
Yes, your bag value must be between $35 and $1,000 to use Afterpay with Awe Inspired. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and Awe Inspired are committed to responsible spending and not all orders will be approved.
Can I use Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.
Is there a minimum age requirement for using Afterpay?
Afterpay is only offered to customers over the age of 18.
What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards or e-Gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How does the payment schedule work?
Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
Will I be notified when a payment is due?
Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.
Can I pay early?
You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."
What if I can’t pay an Afterpay installment?
If you do not make a payment when due or funds are unavailable, you will be charged a $8 late payment fee. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For more information, visit the Afterpay Payment Purchase Agreement.
Can I move or change payment due dates for an order?
To request an adjusted payment schedule, contact Afterpay’s Customer Service team and the team will review your account to determine eligibility. Not all requests can be accommodated.
Phone Number: 855-289-5766
Standard hours: Monday through Saturday 5AM to 5PM (PST)
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping time frames like any other order from Awe Inspired. Please see the shipping section above for more information.
How do I return or exchange an item purchased using Afterpay?
Afterpay returns follow our standard return process. Please visit our returns & exchanges page on how to return items. Please note, refunds for Afterpay will first be refunded from Awe Inspired to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.
Can I edit or modify my order after placing it?
Once Afterpay has approved an order, additional items cannot be added. Awe Inspired is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.
RETURNS & EXCHANGES
Refunds for customers using the Afterpay payment option will follow Awe Inspired’s standard return policy and will first be refunded from Awe Inspired to Afterpay, and then to the customer. For this reason, we do not offer an exchange or cash refund for Afterpay orders.
Once Afterpay has approved an order, order details cannot be modified, and items cannot be added to the order. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase. Awe Inspired can issue full or partial refunds for any reason.
Afterpay is committed to supporting responsible spending and we do not approve all orders. If an order fails Afterpay’s order assessment criteria, you will be directed back to Awe Inspired's checkout page with a notification that the order has been declined. You can then attempt to complete the purchase using a different payment method.
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Standard hours: 7AM - 4PM PST, Monday-Friday