Have questions about an order?
Contact info@aweinspired.com to check the status of your order or for any outstanding questions. Please include your order confirmation number so that we may better assist you.

What payment methods can I use?
Awe accepts all major credit cards, as well as the following: Apple Pay, Google Pay, Klarna, JBC, PayPal Express and Shopify Pay.

How do I redeem a gift card or promotion code?
You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

What shipping options are available?
Awe is pleased to offer complimentary shipping and returns on all U.S. orders. Domestic orders should arrive within 7 to 10 business days from the day they are shipped. Two-day and overnight shipping are also available within the U.S. and are available at checkout. Please note, it is possible that shipping delays may occur on outbound orders as a result of COVID-19 as shipping services are overwhelmed with the volume of packages moving through their networks.

Do you ship Internationally?
We will gladly ship to most countries worldwide (exceptions here). NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE UNITED STATES ARE FINAL SALE. International orders over $250 will receive free shipping otherwise rates will apply at checkout.

How can I follow the status of my order?
Once your order has shipped, you will receive an email with a USPS, DHL or UPS tracking number.

Missing/Lost/Stolen Package?
Once your order ships, Awe Inspired is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. Please ensure you are providing a reliable and accurate delivery address at checkout.

Can I include a personalized gift message with my purchase?
Yes, you will be prompted to include a personalized gift message during checkout. Your message will be hand-written on an Awe note card included with your purchase.

How do I purchase an Awe gift card?
Awe e-gift cards are for sale in all denominations. Please click here to purchase: Awe E-Gift Card. Your e-gift card will be emailed to your desired recipient.

How do I redeem a gift card or promotion code?
You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

How do I care for my Awe jewelry?
We hope you love your Awe jewelry for generations. In order to protect it, we recommend using your Awe polishing cloth to clean your piece regularly as elements such as air pollutants, dust, perspiration, perfumes, lotions, hairspray, make-up, sun tan lotion, deodorant, body oils and other natural elements can dull the appearance of gemstones and precious metals .

Please avoid the following which can cause damage to the piece:
Do not use jewelry cleaner
Do not use soap or any other cleaning agents
Do not wear your jewelry while bathing, showering, or swimming
Do not expose your jewelry to salt water or chlorine
Do not use a polishing cloth containing any rouge


How should I store my Awe jewelry?
When not in use, store your jewelry in your Awe gift box or pouch.

How can I get an item repaired?
If you should experience a need for repair on any Awe jewelry, please email info@aweinspired.com. Please reference your Name, Order Number and Repair Issue. Awe will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.

What is your return policy?
NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE US ARE FINAL SALE.

We want you to be completely in awe of your purchase. If for any reason you are not satisfied, we will gladly accept items for a refund. Full refunds are not guaranteed and are subject to our review. For a full refund to be granted, the item(s) must be returned with all original packaging in new, unworn condition within 30 days and accompanied by your order number. If your Awe jewelry has a clear security sticker attached, it must be returned with the sticker unmoved and in its original position. We reserve the right to deny any returns where the security sticker has been removed or tampered with. Once the return is received, please allow 14 business days for the return to be reviewed and processed. From the date a return is processed, it may take up to 10 business days for a credit to appear on a bank statement. Engraved orders are non-returnable.

How can I make returns or exchanges?
For US returns or exchanges, please email info@aweinspired.com with your name, order number and the reason for your return and we will email you a printable USPS shipping label and instructions. Please note that exchange requests must be made within three days of your order’s receipt. Both exchanged and returned items must be in new, unworn condition. Both returned and exchanged items should include all Awe packaging. All purchases shipped outside of the US are final sale. Sale pieces and engraved items are final sale.

Can I exchange an item I just received for a different item on your site?
We will gladly accept items for exchange, so long as the items are returned in new, unworn condition and the request for an exchange is placed within 3 days of receipt. Engraved orders cannot be exchanged. Please allow 14 business days for your exchange to be processed. However, due to the current global situation, this time frame may be extended to 30 business days.

What is your product warranty policy?
We want you to be absolutely in Awe of our designs. For 1-year from the date of purchase, we will gladly repair or replace your piece if any damage to the material or the workmanship of the jewelry occurs. If you experience a need for jewelry repair, please email info@aweinspired.com with your name, order number, and a description of your repair issue. We are confident in the quality of our product, hence the 1-year coverage. The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or earring post, or broken chain), improper use or storage of your jewelry or any modification to your piece done by a third party outside of Awe Inspired.

Where are Awe pieces made?
We source various components of our products from Thailand, Italy, Turkey, and China and are designed in Los Angeles, CA by our in-house team. Core to our company's values is paying equal and fair wages for women and men, providing proper health care for all those involved in the Awe production cycle, and treating our environment with care. Our manufacturing partners meet all Department of Environmental Protection (DEP) certifications pertaining to employee health as well as environmental consciousness during all manufacturing and disposing of waste. Our manufacturers also comply with the Fair Labor Association (FLA) workers protection standards to ensure a safe environment for all employees.

Is Awe jewelry made of responsibly sourced materials?
We are proud to produce our products out of ethically sourced materials, including non-conflict precious metals and diamonds. Our diamonds are sourced through suppliers that adhere to the Kimberley Process and the World Diamond Council's System of Warranties, preventing the distribution of conflict diamonds.

Which pieces can be engraved?
We offer complimentary engraving on all of our Essential Engravables collection. As each piece is hand-engraved, please allow an additional 10-14 business days for your order to be shipped.

Is the jewelry hypoallergenic and nickel free?
Yes, our jewelry is hypoallergenic and nickel free, and is made of only sterling silver, 14k gold, and precious gemstones.

Can I order Awe in solid gold?
Yes, our Goddess coin collection is available in solid 14k white or yellow gold.

How do I know which size ring to order?
We’ve included a convenient size guide next to the size dropdown on each ring product page. Click the question-mark icon to open the size guide.

What is Klarna?
Klarna and Awe Inspired have partnered to provide pay in installment options for Awe Inspired shoppers. More information is available on Klarna's website.

How does pay in 4 interest-free installments work?
Pay in 4 interest-free installments with Klarna, offers you short-term installments that let you spread out the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more about Klarna's payment methods on Klarna's website.

I returned my pay in 4 interest-free installments purchase, what happens next?
Klarna will refund any payments already made back to the original payment method.

I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?
Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.

Is there a late fee for pay in 4 interest-free installments?
If a payment fails, Klarna may charge a late fee of up to $7 per installment. Klarna will send an email notification if payment fails with instructions to update your payment method before charging the late fee.

Will using Klarna impact my credit score?
Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at Awe Inspired.

How do I contact Klarna?
You can reach Klarna’s Customer Service team by phone at 844-KLARNA1 (844-552-7621) between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Visit Klarna's Customer Service page for additional information.

Wholesale inquiries can be sent to sales@aweinspired.com.