Have questions about an order?

Contact info@aweinspired.com to check the status of your order or for any outstanding questions. Please include your order confirmation number so that we may better assist you.

What payment methods can I use?

Awe accepts all major credit cards, as well as the following: Apple Pay, Google Pay, Klarna, JBC, PayPal Express and Shopify Pay.

How do I redeem a gift card or promotion code?

You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

What shipping options are available?

Awe is pleased to offer free shipping on all U.S. orders of $150+ and free return coverage available for purchase on all U.S. orders. Domestic orders should arrive within 3 to 5 business days from the day they are shipped. Two-day and overnight shipping are also available within the U.S. and are available at checkout.

Please note however, due to a higher volume of sales during promotional periods, our order processing time may be delayed.


Do you ship Internationally?

Yes. To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Awe Inspired to provide the best possible user experience to our international customers. 

Please select the destination in the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. 

Are duties and taxes included at checkout?

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if they are not already included in the product price. ​Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. ​It will be noted at checkout for full transparency before you order.


How can I follow the status of my order?

Once your order has shipped, you will receive an email with a USPS, DHL or UPS tracking number.

Do I need to sign for my 14k solid gold order?

Yes. To ensure your order arrives safely, all solid gold pieces are shipped with full-value insurance and require a signature upon delivery.


Missing/Lost/Stolen Package?

If you purchased package protection at the time of checkout and you're experiencing an issue with your order, please file a claim through our claim portal here.

If you did not purchase package protection, Awe Inspired is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. Please ensure you are providing a reliable and accurate delivery address at checkout.

How do I care for my Awe jewelry?

To protect your jewelry, avoid contact with perfume, lotion, and water whenever possible, exactly like you would with solid gold pieces. Gently polish with the cleaning cloth included free in your order, and store in a dry, cool place. With the right care, your pieces will last for many years.


Can I wear it every day?

Yes. Our jewelry is designed for everyday wear. 14k gold vermeil and sterling silver are durable, but like all fine jewelry, they do best with a little care and attention.


How can I get an item repaired?

If you should experience a need for repair on any Awe jewelry, please email info@aweinspired.com. Please reference your Name, Order Number and Repair Issue. Awe will repair at no charge any breakage caused by manufacturer defect within 2 years of receipt of purchase. Repairs needed after 730 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.

NOTE: FINAL SALE ITEMS ARE NOT RETURNABLE


What is your return policy?

We want you to be completely in awe of your purchase. If for any reason you are not satisfied, we will gladly accept items for an exchange, store credit, or a refund. 

For a full refund to be granted, the item(s) must be returned with all original packaging in new, unworn condition within 14 days and accompanied by your order number. If your Awe jewelry has a clear security sticker attached, it must be returned with the sticker unmoved and in its original position. We reserve the right to deny any returns where the security sticker has been removed or tampered with. Full refunds are not guaranteed and are subject to our review.


How can I make returns or exchanges?

To start your return, please click here.

If you purchased free returns/exchanges + package protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the free return/exchange + package protection at the original time of checkout, you will be responsible for returning the product.

Returns and exchanges are accepted 14 days after the order date. Exchange requests must be made within three days of your order’s receipt. Both exchanged and returned items must be in new, unworn condition. Both returned and exchanged items should include all Awe packaging. 

Once the return is received, please allow up to 3 business days for the return to be reviewed and processed. From the date a return is processed, it may take up to 5 business days for a credit to appear on a bank statement. 

Sale pieces are final sale.


Can I exchange an item I just received for a different item on your site?

We will gladly accept items for exchange, so long as the items are returned in new, unworn condition and the request for an exchange is placed within 3 days of receipt.

To start your online exchange, please click here.


What is your product warranty policy?

We want you to be absolutely in Awe of our designs. For 2 years from the date of purchase, we will gladly repair or replace your piece if any damage to the material or the workmanship of the jewelry occurs. If you experience a need for jewelry repair, please submit a request here.

We are confident in the quality of our product, hence the 2 year coverage. The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or earring post, or broken chain), improper use or storage of your jewelry or any modification to your piece done by a third party outside of Awe Inspired.

What is gold vermeil, and how is it different from gold-plated jewelry?

Gold vermeil is a thick layer of 14k gold bonded to a base of solid sterling silver. Unlike gold-plated jewelry, which uses a thin layer of gold over brass or steel, vermeil has the weight, richness, and durability of fine jewelry. It looks and feels like solid gold and holds up beautifully over time with proper care.


Will Awe Inspired jewelry tarnish or turn my skin green?

No. Our jewelry is made only with precious metals like sterling silver and 14k gold vermeil. We never use cheap base metals that can flake, tarnish, or discolor your skin. Our pieces are hypoallergenic and made to last.


Why is Awe jewelry more expensive than other brands I see online?

We use higher quality materials and traditional craftsmanship to create jewelry that holds lasting value. That includes solid sterling silver, thick 14k gold vermeil, and natural gemstones. Each piece is designed in-house and carefully made by skilled artisans. You are not just paying for the look, you are investing in real craftsmanship and ethically sourced materials.


Where is your jewelry made?

Our designs begin in Los Angeles and are brought to life by expert jewelers in Thailand, Italy, and the United States. These partners are long-time collaborators who specialize in fine jewelry and share our commitment to quality and responsible production.


What makes your materials “ethical”?

We only work with partners who meet high standards for labor practices and environmental care. Our gemstones are sourced through trusted suppliers who prioritize transparency and sustainability. Our founder, Jill Johnson, has spent decades building these relationships to ensure integrity at every step.


Are your gemstones real?

Yes. We use only genuine natural gemstones. You will never find glass, resin, or synthetic stones in our pieces. Each stone is chosen for its natural beauty and symbolic significance.

We offer a Membership program, The Goddess Circle. To join the Goddess Circle, just sign up when prompted at checkout. You'll be able to pause, skip, or cancel at any time.

After you join the Goddess Circle with your purchase, you'll receive a free 30 day trial. You'll then be charged $40 each month and receive $40 in store credit each month unless you CANCEL or PAUSE your membership.

The Goddess Circle Membership is only available to US customers, unfortunately it is unavailable for international customers at this time.

Wholesale inquiries can be sent to sales@aweinspired.com.

What is Klarna?

Klarna and Awe Inspired have partnered to provide pay in installment options for Awe Inspired shoppers. More information is available on Klarna's website.


How does pay in 4 interest-free installments work?

Pay in 4 interest-free installments with Klarna, offers you short-term installments that let you spread out the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more about Klarna's payment methods on Klarna's website.


I returned my pay in 4 interest-free installments purchase, what happens next?

Klarna will refund any payments already made back to the original payment method.


I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?

Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.


Is there a late fee for pay in 4 interest-free installments?

If a payment fails, Klarna may charge a late fee of up to $7 per installment. Klarna will send an email notification if payment fails with instructions to update your payment method before charging the late fee.


Will using Klarna impact my credit score?

Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at Awe Inspired.


I'm not in the United States. Can I use Klarna?

Klarna is only available to users with shipping and billing addresses in United States at this time.

How do I contact Klarna?

You can reach Klarna’s Customer Service team by phone at 844-KLARNA1 (844-552-7621) between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Visit Klarna's Customer Service page for additional information.

What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to buy their jewelry now and pay later in four equal installments, made every 2 weeks, without any interest.


How do I use Afterpay?

Fill up your Awe Inspired cart with your favorite pieces. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register or sign in and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order -- it’s that easy
Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000.


Are there extra fees when I use Afterpay?

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.


Where can I find out more about Afterpay?

For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014.


Is there a minimum that I must spend in order to use Afterpay?

Your cart must exceed $35 in order to use Afterpay at checkout.


Is there a limit to how much I can spend on a single transaction using Afterpay?

Yes, your bag value must be between $35 and $1,000 to use Afterpay with Awe Inspired. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and Awe Inspired are committed to responsible spending and not all orders will be approved.


Can I use Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.


Is there a minimum age requirement for using Afterpay?

Afterpay is only offered to customers over the age of 18.


What products are not eligible for purchase using Afterpay?

Afterpay is not available on purchases of gift cards or e-Gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.


How does the payment schedule work?

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.


Will I be notified when a payment is due?

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.


Can I pay early?

You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."


What if I can’t pay an Afterpay installment?

If you do not make a payment when due or funds are unavailable, you will be charged a $8 late payment fee. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For more information, visit the Afterpay Payment Purchase Agreement.


Can I move or change payment due dates for an order?

To request an adjusted payment schedule, contact Afterpay’s Customer Service team and the team will review your account to determine eligibility. Not all requests can be accommodated.

Phone Number: 855-289-5766

Standard hours: Monday through Saturday 5AM to 5PM (PST)


When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping time frames like any other order from Awe Inspired. Please see the shipping section above for more information.


How do I return or exchange an item purchased using Afterpay?

Afterpay returns follow our standard return process. Please visit our returns & exchanges page on how to return items. Please note, refunds for Afterpay will first be refunded from Awe Inspired to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.


Can I edit or modify my order after placing it?

Once Afterpay has approved an order, additional items cannot be added. Awe Inspired is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.

RETURNS & EXCHANGES

Refunds for customers using the Afterpay payment option will follow Awe Inspired’s standard return policy and will first be refunded from Awe Inspired to Afterpay, and then to the customer. For this reason, we do not offer an exchange or cash refund for Afterpay orders.

ORDER MODIFICATIONS

Once Afterpay has approved an order, order details cannot be modified, and items cannot be added to the order. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase. Awe Inspired can issue full or partial refunds for any reason.

DECLINED ORDERS

Afterpay is committed to supporting responsible spending and we do not approve all orders. If an order fails Afterpay’s order assessment criteria, you will be directed back to Awe Inspired's checkout page with a notification that the order has been declined. You can then attempt to complete the purchase using a different payment method.


Contact Afterpay

Here are the best ways to get in touch:
Email: merchantadminUS@afterpay.com

Phone: 855-289-5766
Standard hours: 7AM - 4PM PST, Monday-Friday

See more information on GDPR here.

See more information on CCPA here.

Who is NoFraud:

NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.


Why am I getting an email/call/text message from NoFraud to confirm a transaction?

You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.


After I confirm the transaction, do I need to do anything else?

After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.


Will NoFraud ever ask me for my personal information?

NoFraud will never ask you for your full credit card number, social security number or any other personal information.


Will my order be delayed?

In most cases, as soon as your response is received, your order will be released for processing.


I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.