Customer Care

How can I check an order I placed on aweinspired.myshopify.com?
Contact customercare@aweinspired.myshopify.com to check the status of your order. Please include your order confirmation number so that we may better assist you.

What payment methods can I use?
Awe accepts all major credit cards, as well as the following: Affirm, Apple Pay, Google Pay, JBC, PayPal Express and Shopify Pay. 

What if I need extra help or advice about my purchase?
Please contact us at any time via email at customercare@aweinspired.myshopify.com, by calling 844-609-8926, or by using our chat feature in the bottom right-hand corner of your screen.

Do you offer discounts to first time customers?
Yes, please sign up for our email list via the footer of our website to receive a 10% discount code on your first Awe purchase.

Can I cancel my order once it has been placed?
Once you have been provided tracking information via email, your order cannot be canceled. This policy does not apply to any engraved pieces. 

Will I be charged sales tax on my purchase?
Sales tax will be determined at checkout and will vary based on the State or Country in which you reside. 

How much of Awe proceeds go to charity?
20% of all proceeds go to one of four charities you choose at checkout! Learn more about our incredible charity partners here.

How do I redeem a gift card or promotion code?
You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

What is included with my Awe purchase?
All Awe jewelry comes in our lovely custom packaging.

What shipping options are available?
Awe is pleased to offer complimentary shipping and returns on all orders shipped within the U.S. All U.S. orders will now be sent with "signature required." Package theft has increased dramatically and we want to ensure safe delivery of your order.  Awe Inspired is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses, so please make the necessary arrangements to receive your package. Domestic orders should arrive within 3 to 5 business days from the day they are shipped. However, It is possible that shipping delays may occur on outbound orders as a result of COVID-19 and the Holiday season. Shipping services are overwhelmed with the volume of packages moving through their networks. Domestic two-day and overnight shipping are also available with additional fees applied at checkout.

For any questions or concerns, please contact customercare@aweinspired.com.

Do you ship Internationally?
We will gladly ship to any country in the world via DHL. NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE UNITED STATES ARE FINAL SALE. International orders over $200 USD will receive free shipping, and orders under $200 USD will be charged a flat-rate shipping fee of for a flat-rate of $35 ($15 for Canada). We pay all VAT fees for our European customers.

How can I follow the status of my order?
Once your order has shipped, you will receive an email with a USPS, DHL or UPS tracking number. 

Missing/Lost/Stolen Package?
Awe Inspired is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. To help avoid these situations, we ship all packages “Signature Required” and trust that customers are providing us with reliable, safe delivery addresses. You can reach out to our support team at customercare@aweinspired.com for further assistance.

Can I include a personalized gift message with my purchase?
Yes, you will be prompted to include a personalized gift message during checkout. Your message will be hand-written on the round Awe note card included with your purchase.

How do I purchase an Awe gift card?
Awe e-gift cards are for sale in all denominations. Please click here to purchase: Awe E-Gift Card. Your e-gift card will be emailed to your desired recipient.

How do I redeem a gift card or promotion code?
You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

How do I care for my Awe jewelry?
With proper care, Awe jewelry can be enjoyed for generations. Air pollutants, dust, perspiration, perfumes, lotions, hairspray, make-up, sun tan lotion, deodorant, body oils and other natural elements can dull the appearance of gemstones and precious metals. Because of this, it is always good practice to wipe down your jewelry with a cotton cloth after wear. Use a professional jewelry polishing cloth to restore your jewelry’s luster, especially in the case of sterling silver, which can tarnish over time. We do not recommend wearing any jewelry while bathing, showering or swimming. Fresh water, salt water and chlorinated water can damage precious metals and cause them to dull or erode. Chlorinated water, in particular, can damage and discolor silver/gold-plated jewelry. Soapy water from bathing and showering can also wear down plated jewelry and cause discoloration and dullness.

How should I store my Awe jewelry?
When not in use, store your jewelry in your Awe gift box or pouch.

How can I get an item repaired?
If you should experience a need for repair on any Awe jewelry, please email customercare@aweinspired.myshopify.com. Please reference your Name, Order Number and Repair Issue. You will be provided a Repair Authorization Number, which must be clearly labeled on the package. Awe will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. 

What is your return policy?
NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE US ARE FINAL SALE.

We want you to be completely in awe of your purchase. If for any reason you are not satisfied, we will gladly accept items for a refund. Full refunds are not guaranteed and are subject to our review. For a full refund to be granted, the item(s) must be returned with all original packaging in new, unworn condition within 30 days and accompanied by your order number. Once the return is received, please allow 14 business days for the return to be reviewed and processed. However, due to the current global situation, this time frame may be extended to 30 business days. From the date a return is processed, it may take up to 10 business days for a credit to appear on a bank statement. Engraved orders are non-returnable.

How can I make returns or exchanges?
For US returns or exchanges, please email customercare@aweinspired.com with your order number and we will email you a printable USPS shipping label and instructions. Please note that exchange requests must be made within three days of your order’s receipt. Both exchanged and returned items must be in new, unworn condition. Both returned and exchanged items should include all Awe packaging. All purchases shipped outside of the US are final sale.

Can I exchange an item I just received for a different item on your site?
We will gladly accept items for exchange, so long as the items are returned in new, unworn condition and the request for an exchange is placed within 3 days of receipt. Engraved orders are non-returnable. Please allow 14 business days for your exchange to be processed. However, due to the current global situation, this time frame may be extended to 30 business days.

How long does it take to process returns?
We greatly appreciate your patience and understanding during this global pandemic. Please allow for 14 business days for processing. However, due to the current global situation, this time frame may be extended to 30 business days.