How can I check an order I placed on aweinspired.com?
Contact customercare@aweinspired.com to check the status of your order. Please include your order confirmation number so that we may better assist you.

What payment methods can I use?
Awe accepts all major credit cards, as well as the following: Apple Pay, Google Pay, Klarna, JBC, PayPal Express and Shopify Pay.

What if I need extra help or advice about my purchase?
Please contact us at any time via email at customercare@aweinspired.com or by using our chat feature in the bottom right-hand corner of your screen.

Do you offer discounts to first time customers?
Yes, please sign up for our email list via the footer of our website to receive a 10% discount code on your first Awe purchase.

Can I cancel my order once it has been placed?
You can request cancellation via customercare@aweinspired.com although no cancellation request is guaranteed, especially on orders placed over 12 hours ago. Once you have been provided tracking information via email, your order cannot be canceled. This policy does not apply to any engraved pieces.

Will I be charged sales tax on my purchase?
Sales tax will be determined at checkout and will vary based on the State or Country in which you reside.

How much of Awe proceeds go to charity?
20% of all proceeds go to one of four charities you choose at checkout! Learn more about our incredible charity partners here.

How do I redeem a gift card or promotion code?
You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

What is included with my Awe purchase?
All Awe jewelry comes in our lovely custom packaging.

What shipping options are available?
Awe is pleased to offer complimentary shipping and returns on all orders shipped within the U.S. Package theft has increased dramatically and we want to ensure safe delivery of your order. Awe Inspired is not responsible for packages stolen from doorsteps/mailboxes/delivery addresses, so please make the necessary arrangements to receive your package. Domestic orders should arrive within 3 to 5 business days from the day they are shipped. However, It is possible that shipping delays may occur on outbound orders as a result of COVID-19. Shipping services are overwhelmed with the volume of packages moving through their networks. Domestic two-day and overnight shipping are also available with additional fees applied at checkout.

For any questions or concerns, please contact customercare@aweinspired.com.

Do you ship Internationally?
We will gladly ship to any country in the world via DHL. NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE UNITED STATES ARE FINAL SALE. International orders over $250 USD will receive free shipping, and orders under $250 USD will be charged a flat-rate shipping fee of for a flat-rate. We pay all VAT fees for our European customers.

How can I follow the status of my order?
Once your order has shipped, you will receive an email with a USPS, DHL or UPS tracking number.

Missing/Lost/Stolen Package?
Awe Inspired is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. We trust that customers are providing us with reliable, safe delivery addresses. You can reach out to our support team at customercare@aweinspired.com for further assistance.

Can I include a personalized gift message with my purchase?
Yes, you will be prompted to include a personalized gift message during checkout. Your message will be hand-written on the round Awe note card included with your purchase.

How do I purchase an Awe gift card?
Awe e-gift cards are for sale in all denominations. Please click here to purchase: Awe E-Gift Card. Your e-gift card will be emailed to your desired recipient.

How do I redeem a gift card or promotion code?
You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

How do I care for my Awe jewelry?
With proper care, Awe jewelry can be enjoyed for generations. Air pollutants, dust, perspiration, perfumes, lotions, hairspray, make-up, sun tan lotion, deodorant, body oils and other natural elements can dull the appearance of gemstones and precious metals. Because of this, it is always good practice to wipe down your jewelry with a cotton cloth after wear. Use a professional jewelry polishing cloth to restore your jewelry’s luster, especially in the case of sterling silver, which can tarnish over time. We do not recommend wearing any jewelry while bathing, showering or swimming. Fresh water, salt water and chlorinated water can damage precious metals and cause them to dull or erode. Chlorinated water, in particular, can damage and discolor silver/gold-plated jewelry. Soapy water from bathing and showering can also wear down plated jewelry and cause discoloration and dullness.

How should I store my Awe jewelry?
When not in use, store your jewelry in your Awe gift box or pouch.

How can I get an item repaired?
If you should experience a need for repair on any Awe jewelry, please email customercare@aweinspired.com. Please reference your Name, Order Number and Repair Issue. Awe will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.

What is your return policy?
NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE US ARE FINAL SALE.

We want you to be completely in awe of your purchase. If for any reason you are not satisfied, we will gladly accept items for a refund. Full refunds are not guaranteed and are subject to our review. For a full refund to be granted, the item(s) must be returned with all original packaging in new, unworn condition within 30 days and accompanied by your order number. If your Awe jewelry has a clear security sticker attached, it must be returned with the sticker unmoved and in its original position. We reserve the right to deny any returns where the security sticker has been removed or tampered with. Once the return is received, please allow 14 business days for the return to be reviewed and processed. From the date a return is processed, it may take up to 10 business days for a credit to appear on a bank statement. Engraved orders are non-returnable.

How can I make returns or exchanges?
For US returns or exchanges, please email customercare@aweinspired.com with your order number and we will email you a printable USPS shipping label and instructions. Please note that exchange requests must be made within three days of your order’s receipt. Both exchanged and returned items must be in new, unworn condition. Both returned and exchanged items should include all Awe packaging. All purchases shipped outside of the US are final sale.

Can I exchange an item I just received for a different item on your site?
We will gladly accept items for exchange, so long as the items are returned in new, unworn condition and the request for an exchange is placed within 3 days of receipt. Engraved orders are non-returnable. Please allow 14 business days for your exchange to be processed. However, due to the current global situation, this time frame may be extended to 30 business days.

How long does it take to process returns?
We greatly appreciate your patience and understanding during this global pandemic. Please allow for 14 business days for processing.

Where are Awe pieces made?
We source various components of our products from Italy, Turkey, and India and hand-make our Goddess Coin pendants in New York City. Core to our company's values is paying equal and fair wages for women and men, providing proper health care for all those involved in the Awe product cycle, and treating our environment with care. Our manufacturing partners meet all Department of Environmental Protection (DEP) certifications pertaining to employee health as well as environmental consciousness during all manufacturing and disposing of waste. Our manufacturers also comply with the Fair Labor Association (FLA) workers protection standards to ensure a safe environment for all employees.

Is Awe jewelry made of responsibly sourced materials?
We are proud to produce our products out of ethically sourced materials, including non-conflict precious metals and diamonds. Our diamonds are sourced through suppliers that adhere to the Kimberley Process and the World Diamond Council's System of Warranties, preventing the distribution of conflict diamonds.

Will my Awe jewelry tarnish or will the gold vermeil wear off?
With proper care, your Awe jewelry will last for generations. We use only solid sterling silver as the base of our vermeil jewelry, which is much more durable than the brass or nickel used by other brands. In addition, we use a minimum 3-micron coat of 14k yellow gold to ensure longevity, which distinguishes us from common vermeil plating done at 2.5 microns (vermeil jewelry by definition must be at least 2.5 microns of gold on top of solid sterling silver. Anything else is gold plated or gold filled). To learn more about ways to maximize the lifespan of your Awe jewelry, please see the Care and Repair FAQ section below.

Which pieces can be engraved?
We offer complimentary engraving on all of our Essential Engravables collection. As each piece is hand-engraved, please allow an additional 5 business days for your order to be shipped.

Is the jewelry hypoallergenic and nickel free?
Yes, our jewelry is hypoallergenic and nickel free, and is made of only sterling silver, 14k gold, and precious gemstones.

Can I order Awe in solid gold?
Yes, our Goddess coin collection is available in solid 14k white or yellow gold.

How do I know which size ring to order?
We’ve included a convenient size guide next to the size dropdown on each ring product page. Click the question-mark icon to open the size guide.

What is Klarna?
Klarna and Awe Inspired have partnered to provide pay in installment options for Awe Inspired shoppers. More information is available on Klarna's website.

How does pay in 4 interest-free installments work?
Pay in 4 interest-free installments with Klarna, offers you short-term installments that let you spread out the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more about Klarna's payment methods on Klarna's website.

I returned my pay in 4 interest-free installments purchase, what happens next?
Klarna will refund any payments already made back to the original payment method.

I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?
Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.

Is there a late fee for pay in 4 interest-free installments?
If a payment fails, Klarna may charge a late fee of up to $7 per installment. Klarna will send an email notification if payment fails with instructions to update your payment method before charging the late fee.

Will using Klarna impact my credit score?
Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at Awe Inspired.

How do I contact Klarna?
You can reach Klarna’s Customer Service team by phone at 844-KLARNA1 (844-552-7621) between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Visit Klarna's Customer Service page for additional information.

Wholesale inquiries can be sent to orders@aweinspired.com.