Customer Care

How can I check an order I placed on aweinspired.myshopify.com?
Contact customercare@aweinspired.myshopify.com to check the status of your order. Please include your order confirmation number so that we may better assist you.

What payment methods can I use?
Awe accepts all major credit cards, as well as the following: Affirm, Apple Pay, Google Pay, JBC, PayPal Express and Shopify Pay. 

What if I need extra help or advice about my purchase?
Please contact us at any time via email at customercare@aweinspired.myshopify.com, by calling 844-609-8926, or by using our Intercom chat in the bottom right-hand corner of your screen.

Do you offer discounts to first time customers?
Yes, please sign up for our email list via the footer of our website to receive a 10% discount code on your first Awe purchase.

Can I cancel my order once it has been placed?
Once you have been provided tracking information via email, your order cannot be canceled. This policy does not apply to any engraved pieces. 

Will I be charged sales tax on my purchase?
Sales tax will be determined at checkout and will vary based on the State or Country in which you reside. 

How much of Awe proceeds go to charity?
20% of all proceeds go to one of four charities you choose at checkout! Learn more about our incredible charity partners here.

How do I redeem a gift card or promotion code?
You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

What is included with my Awe purchase?
All Awe jewelry comes in our lovely custom packaging, including a note card. 

What shipping options are available?
Awe is pleased to offer complimentary shipping and returns on all orders $100 or more, shipped within the U.S. All of our products are shipped via USPS, Signature Required. Please make the necessary arrangements to have your package signed for.  Domestic orders should arrive within 4 to 5 business days from the day they are shipped. Domestic two-day and overnight shipping are also available via UPS, with additional fees applied at checkout. Please allow 5-7 business days for your order to be fulfilled. 

Do you ship Internationally?
Yes, we will gladly ship to Canada for a flat rate of $15 USD via USPS, DHL or UPS or to any country in the world via USPS, DHL or UPS for a flat rate of $35 USD. ALL INTERNATIONAL ORDERS ARE FINAL SALE. Please note that Awe Inspired is not responsible for paying additional VAT charges for customs clearance and will not lower the value of orders to avoid potential customs fees. All customs fees are separate from the shipping cost and are the sole responsibility of the customer. Any costs, duties, fees or taxes cannot be refunded.

How can I follow the status of my order?
Once your order has shipped, you will receive an email with a USPS, DHL or UPS tracking number. 

Missing/Lost/Stolen Package?
Awe Inspired is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. To help avoid these situations, we ship all packages “Signature Required” and trust that customers are providing us with reliable, safe delivery addresses.

What is your return policy?
We want you to be completely in awe of your purchase. If for any reason you are not satisfied, we will gladly accept items for full refund, exchange or merchandise credit. 

For a full refund or merchandise credit to be granted, the item must be returned in new, unworn condition within 30 days, and accompanied by your order number. NOTE: Full refunds are not guaranteed and are subject to our review. Requests for exchanges can be made up to 3 days after your item(s) are delivered. 

Engraved orders are non-returnable. Please allow up to 10 business days once your return has been received for your credit to appear on your statement. All purchases shipped outside of the US are final sale. 

How can I make returns or exchanges?
For US returns or exchanges, please email customercare@aweinspired.myshopify.com with your order number and we will email you a printable USPS shipping label and instructions. Please note that returned or exchanged merchandise should include all Awe packaging. All purchases shipped outside of the US are final sale. 

Can I exchange an item I just received for a different item on your site?
We will gladly accept items for exchange, so long as the items are returned in new, unworn condition and the request for an exchange is placed within 3 days of receipt. Engraved orders are non-returnable. Please allow 10 business days for your exchange to be processed. 

How long does it take to process returns?
Please allow 10 business days for returns and exchanges to be processed.

Where are Awe pieces made?
We source various components of our products from Italy, Turkey, and India and hand-make our Goddess Coin pendants in New York City. Core to our company's values is paying equal and fair wages for women and men, providing proper health care for all those involved in the Awe product cycle, and treating our environment with care. Our manufacturing partners meet all Department of Environmental Protection (DEP) certifications pertaining to employee health as well as environmental consciousness during all manufacturing and disposing of waste. Our manufacturers also comply with the Fair Labor Association (FLA) workers protection standards to ensure a safe environment for all employees.

Is Awe jewelry made of responsibly sourced materials?
We are proud to produce our products out of ethically sourced materials, including non-conflict precious metals and diamonds. Our diamonds are sourced through suppliers that adhere to the Kimberley Process and the World Diamond Council's System of Warranties, preventing the distribution of conflict diamonds.

Will my Awe jewelry tarnish or will the gold vermeil wear off?
With proper care, your Awe jewelry will last for generations. We use only solid sterling silver as the base of our vermeil jewelry, which is much more durable than the brass or nickel used by other brands. In addition, we use a minimum 3-micron coat of 14k yellow gold to ensure longevity, which distinguishes us from common vermeil plating done at 2.5 microns (vermeil jewelry by definition must be at least 2.5 microns of gold on top of solid sterling silver. Anything else is gold plated or gold filled). To learn more about ways to maximize the lifespan of your Awe jewelry, please see the Care and Repair FAQ section below.

Which pieces can be engraved?
We offer complimentary engraving on all of our Essential Engravables collection. As each piece is hand-engraved, please allow an additional 5 business days for your order to be shipped. 

Is the jewelry hypoallergenic and nickel free?
Yes, our jewelry is hypoallergenic and nickel free, and is made of only sterling silver, 14k gold, and precious gemstones. 

Can I order Awe in solid gold?
Yes, our Goddess coin collection is available in solid 14k white or yellow gold. Our coins are handmade and have naturally occurring imperfections which make each coin unique and one of a kind.

How do I know which size ring to order?
We’ve included a convenient size guide next to the size dropdown on each ring product page. Click the question-mark icon to open the size guide.

How do I care for my Awe jewelry?
With proper care, Awe jewelry can be enjoyed for generations. Air pollutants, dust, perspiration, perfumes, lotions and other natural elements can dull the appearance of gemstones and precious metals. Because of this, it is always good practice to wipe down your jewelry with a cotton cloth after wear. Use a professional jewelry polishing cloth to restore your jewelry’s luster, especially in the case of sterling silver, which can tarnish over time. We do not recommend wearing any jewelry while bathing, showering or swimming.

How should I store my Awe jewelry?
When not in use, store your jewelry in your Awe gift box or leatherette pouch.

How can I get an item repaired?
If you should experience a need for repair on any Awe jewelry, please email customercare@aweinspired.myshopify.com. Please reference your Name, Order Number and Repair Issue. You will be provided a Repair Authorization Number, which must be clearly labeled on the package. Awe will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.